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Helpy 2W-V
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New for the download
EN81-28 Prüfzertifikat
PDF EN81-28 certifcate Helpy 2W
0,6 MB
User guide Helpy 2W active satellite
PDF Helpy 2W active satellite
user guide
0,5 MB
User guide Helpy passive satellite
PDF Helpy passive satellite
user guide
0,5 MB
Programming tool for Helpy emergency phones
programmiing tool
15,0 MB

Lift emergency phone with analogue telephone line interface for the EN 81-28 (2018) requirements

Helpy 2W-V with LED
  • Up to 12 telephone numbers
  • Integrated pictograms
  • Digital annoucement for tranquillisation and identification also in more languages
  • Meets the EN 81-28 (2018), EN 81-70 and EN 81-80 requirements
  • No external control unit required
  • SD memory card for programming, upgrade and log
  • Two wires bus system for up to 16 more speaker units (i.e. pit or floors)
  • Serial interface to controller for floor annoucement system
  • Acitve testing of microphone and loudspeaker
  • Multilanguage message system for programming and maintenance (8 integrated languages)
  • 12 or 24 Vdc power supply

HELPY 2W-V is a handsfree device to be used as a emergency call unit installed inside lifts or other type of applications like cash dispenser, parking house systems and similar. The device takes place inside a compact and tough case for installation behind a panel. A loudspeaker, a microphone and 2 LEDs for the pictograms are integrated. To complete the installation the connection of an alarm button is required. Further two passive speaker units (i.e. for the top or buttom of the cabin) and 16 active speaker units (i.e. for the pit or the floors) can be connected to the system. The active speaker units are connected using a 2 wire bus cabling. Up to 4 active units are also powered from the bus. Furthermore external pictograms and an analogue telephon for intercom function between cabin and machine room can be added to the device. A programmable relais completes the offered functions of the emergency phone.

With the activation of the emergency call button the first stored number is dialed using DTMF tones. The telephone number can have a length of up to 16 digits. If the called number does not answer the device will drop the line a start to dial the following stored number. Up to twelve different number can be programmed. After the answer of the call an acknowledgment signal has to be send to the calling unit. If this signal is not received the emergency phone will go on with the dial. At the answer the unit will send a speech message for the identification af the calling party.

The programming of the device is done using a telephone with DTMF dial pad, a PC with USB cable or an SD memory card.

Helpy 2W-V ALBU
Helpy 2W-V ALBU
for the wall mounting installation with

integrated alarm button

Helpy 2W active speaker unti with LED
Helpy 2W active speaker phone BG with
LED for installation behind a panel

Helyp 2W active speaker unit ES
Helpy 2W active speaker unit ES
with LED, stainless steel panel
and alarm button for flush installation
(i.e. as a floor unit)
Helpy 2W-V w/o LED for KONE  retorfit
Helpy 2W-V (w/o LED) for KONE lift retrofit

Standard features

  • Connection to a standard analogue telephone line, 2 wires (optional to GSM/UMTS/LTE networks using a gateway or a router)
  • Power supply 11,5 to 14 Vdc (16 to 26 V with the 24V version), max. 140 mA
  • Two button or contacts can be connected (alarm call, technical alarm, end-of- alarm function)
  • Integrated programmable relays (alarm sent, alarm received, mains failure, door open, active alarm, alarm button activated, telephone line failure, battery failure)
  • Up to twelve 16 digits long telephone numbers can be stored for emergency calls, test calls, technical alarms
  • For each telephone number a different protocol (DTMF, CLI or P100) can be defined
  • Skip to the next stored number if no answer, no acknowledge or busy tone detection
  • Programmable P100 ID code
  • Programmaing using DTMF phone, PC with USB cable or SD memory card
  • Automatic call answer (programmable)
  • Simplified call answer (with direct speech or programming connection)
  • Highend handsfree speakerphone
  • Programmbale number of calls for automatic answer
  • Two recordable speech messages for information in the cabin or identification at the remote side
  • Multi languange message system for programming and maintenance (8 integrated languanges; german, italian, english, francais, spanish, portuguese, ponlish, russian)
  • Up to three different tranquilisation messages (8 languages can be selected)
  • Call disconnect using a DTMF code
  • Two coloured LED indicator for status and connection meeting the EN 81:70, EN 81:28 (2014) and EN 81:28 (2018, switchable) requirements
  • Programmable test alarm setup between 1 and 9 days
  • Caller identification using P100 protocol
  • Programmable volumes
  • Alarm filtering with contact
  • Programmable alarm button filtering
  • Integrated intercom function
  • Integrated driver contacts for external pictograms
  • Microphone and loudspeaker test with technical alarm on failure
  • Integrated real time clock
  • Connection of up to 16 active speaker units over two wire bus
  • Each single active speaker unit can handle its own alarm button, technical alarm input and connect a passive speaker units as well external pictograms
  • Connection surveillance for all the active units connected with technical alarm on failure
  • Battery alarm for connected GSM/UMTS/LTE gateway
  • Up to 9 unit connected to one telephone line
  • Missing test call signalling as defined by EN81-28 (2018)
  • Serial interface to controller for floor annoucement
  • Log on internal memory on external on SD card
  • SD card memory plug for programming, upgrade and logging

Optional features

  • Optional speaker unit for cabin (top/buttom)
  • Optional speaker unit for pit
  • Optional speaker unit for floors (evacuation)
  • Wall mounted phone for intercom
  • Loop antenna amplifier
  • Optional alarm button for cabin (top/buttom)
  • External power supply unit with 12Vdc and battery back up
  • Gateways for GSM/UMTS/LTE or VoIP (SIP)
  • Retroefit kit for Kone and Schindler lifts

Technical data

  • Power supply: 11,5 to 14Vdc or 16 to 26 Vdc
  • Power cosumption: max. 140 mA
  • Test alarm: programmable between 1 and 9 days or none
  • Alarm receiver: Netcom, Alec, Insocam. Advancis WinGuard, DTMF phone, mobile
  • Protocol: Esseti, P100
  • Indicators: one yellow, one green LED for pictograms, one red for status
  • Dial: DTMF
  • Detectable dial tone: programmable over country list
  • Detectable busy tone: programmable over country list
  • Programming: over Software, DTMF phone or SD memory card
  • Up to two N/C or N/O alarm buttons connectable
  • Automatic answer with incoming call (programmable)
  • Dimension emergency phone HxWxD: 81 x 156 x 28 mm, 233 g
  • Dimension ALBU version HxWxD: 180 x 100 x 20 mm, 461 g
  • Environment: 0° bis +40°C, 90% humidity (not condensing)
  • Security: EN60950-1:2001
  • EMC:EN62368-1, EN55022, EN55024, EN12015, EN12016
  • Other applyable norms: EN81:1-2, EN81:28 (2004), EN81:28 (2018), EN81-80, EN81-70, ROHS
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